Students should be able to influence the course and significance of their studies. Time-consuming activism is not necessarily needed – bold and brave initiatives are more important. Take contact, participate, appeal. Let’s make it work! On this page, you will find important contacts and tools you can use to make your voice heard.
Student rights and obligations
Studying in a University of Applied Sciences brings students many rights, but also obligations. The everyday life of the students is regulated by many different rules, laws and decrees. The rules affecting students of Metropolia include state laws, Metropolia regulations as well as guidelines of faculties and programmes. Here you can find some information about the rights and obligations of students in Metropolia UAS.
- As a student you are entitled to receive quality education the level of which matches that of Higher Education Institutions and which guarantees extensive practical basic skills and knowledge and theoretical foundations of these to provide proficiency to operate in expert positions in the field
- Degree studies must be organized in a way that a full-time student can complete the studies in a period which is equivalent to their extent
- A student may on the basis of an absence notification be absent for a total of two academic years
- Students are entitled to guidance from their tutor teacher in compiling an individual study plan (ISP)
- Students are entitled to study guidance throughout their studies, especially for identification and accreditation of prior learning and student exchange
- Students are entitled to give feedback on all courses via the course feedback system
- Students must be informed at the beginning of the course on the assessment principles
- Students must be provided with feedback and assessment within four weeks of their course performance and in any case well before the next possible retake
- The course grades are entered in the study credit register (WinhaWille)
- The course coordinator or teacher files the documents used as the basis for student assessment for six months from publication of the assessment
- Students dissatisfied with any of their course assessments or prior-learning identification and accreditation may appeal to the person who made the decision, either verbally or in writing, and after that, to the Metropolia Board of Examiners within 14 days of the received answer
- Students can obtain a free, stamped certificate of their accomplished studies from the Student Affairs Office
- Students graduating from foreign-language degree programmes will be awarded certificates in both the foreign language and in Finnish and can obtain an English-language Diploma Supplement explaining the content of the degree and its position in the Finnish educational system, and eligibility for further study
- Degree students may apply for a discretionary extra year for their degree studies
- When the accepted degree students have accepted the study place the students must register in a manner determined by Metropolia and state whether they are attending or non-attending
- Students must register every academic year as attending or non-attending either via WinhaWille or in via filling in a registration form
- Students must themselves take responsibility for learning and progressing in their studies
- Full-time students must complete the studies within a period that is no more than one year longer than their standard extent, unless they apply for a discretionary extra year for their degree studies and are granted it
- one credit equals 27 h of studying; one study year should equal 60 credits
- Students that fail a course may re-sit the exam twice, unless agreed otherwise for a well-grounded reason, but the grade of an approved course may not be raised
- In order to complete their degree, students are required to take a written maturity test in the field of their final project to demonstrate in-depth knowledge of the field and proficiency in Finnish or Swedish
- Prior to graduation, students are required to fill in the questionnaire provided by the Ministry of Education and Culture concerning the effectiveness of education (OPALA)
045 267 0828
Harassment and ill-treatment
If you have been treated poorly or harassed, you can contact the Student Union’s Harassment Contact Persons. They are trained to give advice regarding bullying and harassment. Your case is confidential and the student union does not keep records of any form of contact you choose. They will not pursue your case without permission, so if you need only to talk with someone, they are here to listen. Please feel free to contact them if you need support.
The quality of education is not what it’s supposed to be
The students have many rights regarding to the studies, the quality of education and the completion of studies, of which you find more information from the tab Student Rights. If you feel that you are denied your rights, the quality of education is not what it was promised to be, the course is not organised the way it was agreed to, you have problems with internships or the assessment principles are not clear, you have choices of action. First, it’s good to discuss with the teacher or internship mentor in question. In case the discussion and appropriate feedback do not bring any results, the next step is to have a chat with the superior of the teacher (head of Programme, in severe cases head of Faculty).
It’s worth remembering that politeness is the best way to get your opinion heeded. If you feel, however, that you’re not taken seriously or you could do with some friendly assistance, you can ask the support of the other students of the course or your own student association. Together you can e.g. write a petition or request a meeting and go together to talk about things. It’s always good to let METKA know about problem situations. The persons in charge of the quality of education in METKA give advice and support when needed and can also come along to meet Metropolia staff. You can reach the persons in charge of the quality of education from koulutuspolitiikka[at]metkaweb.fi.
Assessment is not in time in Winha
According to the Degree Regulations of Metropolia, students must be provided with feedback and assessment within four weeks of their course performance and in any case well before the next possible retake. The course grades are entered in the study credit register (WinhaWille) immediately after the assessment. This does not always take place, however. Then the first person to contact is the course teacher, whom you should remind of the Degree Regulations. If the assessment is still missing, you can tell the Head of Programme or Faculty of the situation. On the METKA website, you can fill in a Message Cat form to inform about late assessments. Message Cat can also be used to report missing course feedback possibility. METKA forwards the information to Metropolia, where it’s used to develop activities. To Message Cat.
No course feedback possibility
In Metropolia, course feedback is collected from all courses via electronic feedback system. The feedback form opens automatically in Tuubi a week before the end of the course and closes four weeks after the end of the course. If the form does not open in Tuubi at the right time, you should first find out whether the teacher has entered the right ending date for the course to the electronic systems. If the date is correct, the system might have a bug, and then you should contact the IT Services. You can always give feedback of the course orally to the teacher, and the teacher can collect feedback in additional forms. Other feedback forms however do not replace the electronic feedback form, which enables collecting valuable information for the improvement of the quality of education.
On the METKA website, you can fill in a Message Cat form to report missing course feedback possibility. With the Message Cat you can also inform about assessments which are not registered in the required four weeks. METKA forwards the information to Metropolia, where it’s used to develop activities. To Message Cat.
Assessment feels unfair
It is possible to appeal about an assessment which feels unfair. Do it immediately after learning your grade!
According to the Metropolia Degree Regulations, students dissatisfied with any of their course assessments or prior-learning identification and accreditation may appeal to the person who made the decision, either verbally or in writing. The appeal must be made within 14 days of the date when the student had the opportunity to personally access information about the assessment or decision and its grounds. Both oral and written appeals must be answered in writing no later than 14 days of the date the decision-maker received the appeal, excluding any of the decision-maker’s leave from work.
Students dissatisfied with the answer to their appeal may appeal further to the Metropolia Board of Examiners within 14 days of the date they received an answer to their first appeal. Such an appeal must be submitted to Metropolia and addressed to the Board of Examiners. If you find yourself in an argument over an assessment, you can ask for help from the educational officer of the Student Union, who can be reached from aku.aarva[at]metkaweb.fi.
The Board of Examiners must consider the appeal within 30 days of receipt, with the exception of appeals received in June, July or August, which are to be considered no later than in September.
Decision about student admission or losing the study entitlement feels unfair
If a person applying to become a student feels like having been treated unfairly regarding student admission or decision about the study entitlement, the student may, according to the Metropolia Instructions concerning study entitlement, appeal in writing to Metropolia’s Board for review. The appeal must be done within 14 days of the date when the applicant had the opportunity to access information about the decision. If the student is not satisfied with the decision, it may be appealed to the Helsinki Administrative Court within 30 days of the receipt of the decision.
Decision about student allowance feels unfair
If the student feels that her/his student allowance has been withheld by incorrect grounds, the student may appeal to the handler of the case. The appeal is made in written and it may be done using Kela’s (The Social Insurance Institution of Finland) draft form. The appeal must be made within 37 days of the mailing date of the decision. If the student is dissatisfied with the decision of the handler, the student may appeal further to Kela’s Student Financial Aid Appeal Board. The decisions made by this institution may be appealed to the Helsinki Insurance Court. More information about the appeal about student allowance decision can be found from Kela’s website.
The things do not function as they are supposed to in Metropolia
Even if you cannot appeal about everything, you can still file a complaint. The complaint can be about decisions or actual conduct. A complaint can be made about issues of which there’s no right to appeal to any instance. A complaint is easy to make since it is free-form and usually does not have a deadline, unlike appeals. This also means that reaction times to complaints may be long, even several months. A complaint can also be made on behalf of someone else. A complaint does not abolish or change an erroneous decision and does not necessarily even lead to an investigation of the issue. If the complaint has been investigated, the decision cannot be appealed of. A complaint can be made inside Metropolia administration, e.g. to the president, or to universal supervisors of lawfulness, e.g. the Changellor of Justice.
The students do not have the right to appeal of the following:
- Degree Regulations
- Degree Programme
- Organising of studies (e.g. instructions)
However, students may file a complaint about the issues mentioned (see above). However, students may not appeal of the decisions of the Administrative Court further to the Supreme Administrative Court regarding student admission and discipline.
045 267 0828
The student counsel for the students of Metropolia is the educational policy officer of the Student Union METKA. Part of the student counsel’s tasks is to reply to student contacts and counsel the students in study related issues such as the rights and obligations of the students. The student counsel also helps in situations where the student feels mistreated and cooperates with the clusters, degree programmes and support systems of Metropolia. The student counsel also manages the student representatives and provides them with training.
Students can contact the student counsel every time help is needed.
045 267 0828
The function of the Interest Promoting Committee is to provide each student a possibility for high-quality education and well-being through discussion, information exchange, promoting the interests of our students and arranging activities. It is a forum that offers students information about education, studies, health and well-being. In addition it arranges different activities from demonstrations to election panels and other events, so there is plenty of stuff to do!
The Interest Promoting Committee is open for all students of Metropolia, and it convenes three times per term. You do not need any previous experience and all the views of the students are most welcome. So be welcome!
The permanent members of the Interest Promoting Committee are the members of the student organizations in Metropolia, the student representatives of METKA and METKA’s board members and staff.